We Respect Your Privacy
Mafika Engineering SA (Pty) Ltd ("Mafika Engineering") respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the privacy principles established by the Protection of Personal Information Act (POPIA). This policy outlines how we collect and treat your personal information.
'Personal information' is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable. This Privacy Policy applies to personal information collected and/or held by Mafika Engineering.
Collection of Personal Information
We collect personal information to offer our products, services, and customer support. Our products, services, and customer support are available through various platforms, including but not limited to websites, mobile applications, email, and telephone. The specific platform and the product, service, or support you interact with may affect the personal data we collect.
Not all information requested, collected, and processed by us is "Personal Information" as it may not identify you as a specific natural person. This includes the majority of "User Generated Content" that you provide with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy. However, when non-personal information is used in aggregate or linked with existing personal information, it will be treated as personal information under this privacy policy.
Users may provide us with personal information without our solicitation, or through means not intended for the collection of specific types of information. While we take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control, and thus the information provided will not be governed by this privacy policy.
How We Collect Personal Information
Information you specifically give to us:
While using our products and services, you may be asked to provide personal information. This might occur through our website, mobile applications, online chat systems, telephone, paper forms, or in-person meetings. We will provide a Collection Notice at that time, explaining how we will use the personal information we are asking for. The notice may be written or verbal.
We may request, collect, or process the following information:
- Account Details - username, password
- Contact Details - email address, phone number
- Location Details - physical address, billing address, timezone
- Identity Details - full name
- Financial Information - credit card details, wire transfer details, payment processor details, tax numbers
- User Generated Content – component/part lists and company profiles
Information we collect as you use our service:
We maintain records of the interactions we have with our users, including the products, services, and customer support we have provided. This includes interactions users have with our platforms such as when a user has viewed a page or clicked a button.
When contacted, we may collect personal information intrinsic to the communication. For example, if contacted via email, we will collect the email address used.
How We Use Personal Information
The information we collect and process is primarily used to provide users with the product or service they have requested. Specifically, we may use your personal information for the following purposes:
- To provide the service or product you have requested
- To provide technical or other support to you
- To respond to enquiries or complaints
- To promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications)
- To operate, debug, and improve our platforms
- To conduct data analysis and research to build and improve our platforms
- To comply with legal and regulatory obligations
When We Disclose Personal Information
Our third-party service providers:
The personal information of users may be held or processed on our behalf outside South Africa, including 'in the cloud', by our third-party service providers. These providers are contractually bound to only use your personal information on our behalf, under our instructions.
Other disclosures:
We may also disclose your personal information to third parties for the following purposes:
- If necessary to provide the service or product you have requested
- If we receive court orders or other legal requests for information
- If otherwise permitted or required by law
Accessing, Correcting, or Downloading Your Personal Information
You have the right to request access to the personal information Mafika Engineering holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense, for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the Mafika Engineering platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
Exercising Your Other Rights
You have a number of rights in relation to the personal data Mafika Engineering holds about you. These include the rights to opt-out of direct marketing request erasure or request a temporary restriction of processing. However there may be restrictions on how you may exercise these rights due to the nature of the products and services we provide. For example much of the data we collect is required to support contracts or ensure the security of the marketplace.
To Contact Our Privacy Officer
If you have any queries or complaints about our handling of your personal information or to exercise your privacy rights you can contact our Privacy Officer as follows:
By Mail: PO BOX 92038, Norwood, South Africa 2117.
Last Updated
This privacy policy was last updated on 8 May 2024
